Lizard Lick Lighting strives to provide a superior customer service experience while providing affordable, commercial grade products. Shipping costs are calculated at the time of purchase and determined by product weight and quantity. Tracking information is provided via email following shipment of your order.
EXPRESS & OVERNIGHT
Express and overnight delivery orders placed after 10am PST will ship the following business day. Express and Overnight orders deliver Monday through Friday; Saturday and Sunday are not considered Service Days for Express and Overnight deliveries.
For questions regarding an express or overnight order, please contact Sales on 1 (805) 529-5682 or email firstname.lastname@example.org during standard business hours (7:00am to 5:00pm PST Monday-Friday). Modifications to an express or overnight order must occur within one-hour of order placement.
Items offered as “Free Shipping” will be fulfilled without charge for ground service within the contiguous United States. Enhanced or expedited shipping options are available but subject to normal shipping charges. By ordering an item that ships free, the customer acknowledges and accepts responsibility for return shipping expenses in the event an RMA is requested unless it is determined that item(s) requested for return is due to damage by carrier or a shipping on the part of Lizard Lick Lighting.
A request to modify or cancel an order can be made through your Account Manager or our Customer Service department. As part of our efforts to provide superior customer service, orders are typically processed shortly after being placed. Please note once an order has reached a certain level in the fulfillment process, it may be too late to modify or cancel.
Most orders ship via FedEx or similar LTL Ground Freight Carrier. If you are only able to receive deliveries at a PO Box and your PO Box can accept deliveries from FedEx or an LTL, please contact Customer Service on 1 (805) 529-5682 or email email@example.com
ALASKA & HAWAII OR APO, FPO & DPO SHIPPING
For questions regarding shipping outside of the continental United States, please call Customer Service department. Please be aware all sales are final for orders shipping outside of the continental United States.
For shipping enquiries outside of the United States, please contact Customer Service for specific rates and lead times. All sales are final on international orders and are therefore not eligible for return.
SHIPPING OR WEBSITE ERRORS
Should the customer receive product not expressly ordered, either by our shipping error or incorrect website information, replacements will be shipped at no additional charge to the customer and a prepaid return shipping label will be provided for the original shipment.
Lizard Lick Lighting must be notified of the damage within 24 Hours from date of receipt. As the shipper, Lizard Lick Lighting will file the claim on the customer’s behalf and arrange for a refund or replacement upon assessment of the amount of actual damage. The package must be received and inspected by the customer and not refused under any circumstances.
There may be shipping delays due to unforeseen and uncontrollable circumstances. Lizard Lick Lighting cannot be held responsible for conditions beyond our control such as severe weather or carrier service interruptions. Requests for replacement product or credit to your account for merchandise claimed shipped but not received are subject to our investigation. The customer is responsible for all costs related to incorrectly addressed orders.
QUESTIONS AND CONTACT INFORMATION
If you have any further questions, or simply want more information contact our Customer Service Department on 1 (805) 529-5682 or email firstname.lastname@example.org or by mail at: Lizard Lick Lighting, 3835R E. Thousand Oaks Blvd. #273, Westlake Village, CA 91362