LED Manufacturers Warranties
As we have built trusted relationships with our manufacturers, Lizard Lick Lighting can handle all Returns, RMAs, RGAs and Warranty issues for you when anything goes wrong.
We will go direct to the manufacturers an act on behalf of you, our client, to expedite product and warranty issues immediately.
We know your business will not wait until the lights come back on, so let us navigate you through the RMA processes with speed and ease.
If you have a Warranty question or have an RMA that needs to be processed, choose one or all 3 options below:
- Call Our Team: now on +1 (805) 529-5682
- Email us: at firstname.lastname@example.org with any questions
- RMA Form: a quick web form to start the RMA process. Call us to get started.
LSI INDUSTRIES LIGHT FIXTURES, POLES & FINISHES WARRANTIES
LSI LIMITED WARRANTY – LED Light Fixtures
This limited warranty applies to LSI brand LED light fixtures. Subject to the limitations, exclusions and other terms set forth in this limited warranty, LSI Lighting Solutions warrants cataloged LED light fixtures against defects in materials and workmanship for a maximum period of five (5) years from date of shipment by LSI as follows:
- Year 1 - LSI will, at its option, replace, repair, reimburse or credit 100% of the original purchase price of the defective light fixture, components or electronics. LSI will pay directly or reimburse LSI pre-approved labor costs or will utilize the LSI network of certified contractors to replace or repair defective LED light fixtures, components or electronics; provided that the foregoing labor warranty shall not apply to LSI Protector® Series light fixtures.
- Years 2 through 5 – LSI will, at its option, replace, repair, reimburse or credit 100% of the original purchase price of the defective light fixture, components or electronics. LSI will not pay or reimburse labor costs to replace or repair defective LED light fixtures, components or electronics following the date that is one (1) year after the date of shipment by LSI.
LSI reserves the right to replace or repair defective fixtures, components or electronics utilizing the same or functionally similar products that are new, repaired or reconditioned.
LED modules are warranted for a period of 5 years. An LED module failure in an LED light fixture is deemed to have occurred if a total of 10% or more of the individual LEDs in the light fixture do not illuminate. An LED module that fails within the manufacturer’s warranty period will be exchanged. LSI will not honor a cash reimbursement claim to cover material charges for replacement material after one year from date of shipment. No charges for rental of equipment, travel time or labor will be accepted.
LSI LIMITED WARRANTY – HID and Fluorescent Light Fixtures
This limited warranty applies to HID and Fluorescent light fixtures. Subject to the limitations, limitations and other terms set forth in this limited warranty, LSI Lighting Solutions warrants cataloged HID and Fluorescent light fixtures against defects in materials and workmanship for a period of one (1) year from date of shipment. LSI will, at its option, replace, repair, reimburse or credit 100% of the original purchase price of the defective HID and Fluorescent light fixture. LSI reserves the right to replace or repair defective fixtures utilizing the same or functionally similar products that are new, repaired or reconditioned. The replacement part warranty starts from the original order shipment date. LSI will not pay or reimburse labor costs to replace or repair defective HID or Fluorescent light fixtures.
Ballasts, capacitors, and ignitors are specifically excluded from this warranty. All related inquiries or claims should be directed to the ballast manufacturer for warranty assistance.
Lamps are specifically excluded from this warranty. All related inquiries or claims should be directed to the lamp manufacturer for warranty assistance.
LSI LIMITED WARRANTY – Poles
This limited warranty applies to poles. LSI Lighting Solutions warrants cataloged poles against defects in materials and workmanship for a period of one (1) year from date of shipment. LSI will, at its option, replace, repair reimburse or credit 100% of the original purchase price of the defective pole. LSI reserves the right to replace or repair any defective pole utilizing the same or functionally similar products that are new, repaired or reconditioned. The replacement part warranty starts from the original order shipment date. LSI will not pay or reimburse labor costs to replace or repair defective poles.
All LSI poles are warranted to meet listed EPA requirements. Any pole which has a lower EPA rating than the indicated wind-loading zone where the pole will be located is specifically excluded from this warranty. In general, EPA ratings apply to locations 100 miles away from hurricane ocean lines and mountains. Which are defined as the Atlantic and Gulf of Mexico coastal areas. Pole locations outside the United States are specifically excluded from this warranty. Pole fatigue, damage or failure caused by or resulting from induced vibration, harmonic vibration or resonance associated with the movement of air currents around the product or by any other local condition are specifically excluded from this warranty. Pole fatigue, damage or failure caused by or resulting from the attachment of banners, flags, streamers, signs, baskets, planters and other extraneous items to a pole are specifically excluded from this warranty.
LSI LIMITED WARRANTY – Fixture and Pole Paint Finishes
Pole Finishes: LSI poles feature the Dura Grip® baked-on polyester-powder finishing process. The pole finish is warranted for a period of five (5) years from date of shipment against cracking, peeling, chalking or fading. Dura Grip® Plus coated poles are warranted for a period of seven (7) years from the date of shipment.
Outdoor Fixture Finishes: LSI outdoor fixtures feature the Dura Grip® baked-on polyester-powder finishing process. The outdoor fixture finish is warranted for a period of five (5) years from date of shipment against cracking, peeling, chalking or fading.
Indoor Fixture Finishes: The indoor fixture finish is warranted for normal indoor use for a period of two (2) years from date of shipment.
Composite Fixtures: The composite fixture finish is warranted for a period of five (5) years from date of shipment against corrosion.
Caustic or Corrosive Environments: Fixtures and poles and their finishes may be damaged by application in caustic or corrosive environments. While many LSI products generally can be safely applied in such environments, the expected or useful life of products applied in these environments, including the painted and finished surfaces of such products, may be reduced or impacted by the conditions found in these environments. Fatigue, damage or failure of products applied in such environments, including the painted and finished surfaces of such products, are specifically excluded from this warranty.
Fixture and Pole Paint Finish Warranty Claims: If during the warranty period the finish of a fixture or pole shows signs of failure, LSI must be promptly notified in writing within sixty (60)] days of such failure becoming evident together with proof of purchase. Transportation, removal, and installation costs are not included in the replacement.
US LED Announces New Market-Leading 10-Year General Lighting Warranty
US LED, a global leader in providing ultra-long-life LED lighting solutions tailored specifically to meet our customers’ needs, is excited to announce a new 10-year warranty. This warranty gives US LED a competitive edge in the marketplace and provides better value for clients.
To back up our commitment to our customers, US LED has increased the warranty to an industry-leading ten years for most US LED - branded general lighting products (see data sheets). This new warranty means US LED customers can feel confident having purchased great products from an all-American company that stands behind their products for a decade! Even the driver is covered 100% for 5 years and prorated for an additional five years.
Because valued customers are US LED’s top priority, the new warranty is straightforward and simple to understand. When you call us, we want to say “Yes!” to request, whether for a product, a service or a warranty claim. We want you to be pleased with us – period!
Since US LED products generally have an L70 lifetime of over 200,000 hours, this manufacturer has a simple one-page 10-year warranty. Simple.
US LED GENERAL LIGHTING 10 YEAR WARRANTY AND DISCLAIMER
Beginning with products manufactured after November 1, 2017, US LED, Ltd. warrants to the purchaser that for a period of one hundred and twenty (120) months beyond the date of manufacture (or the date of receipt of product by the purchaser, if proper documentation is available, but not later than 90 days beyond the date of manufacturing), certain US LED-branded general lighting fixtures shall be free from defects in workmanship and obscure damage to component parts of the type that might occur during manufacturing. (See product datasheet for specific details on warranty.) US LED, Ltd.’s liability for any warranty remedy shall be limited to either the repair or replacement of the defective device at the sole discretion of US LED, Ltd. No freight or labor is included. A fixture will be considered "defective" for the purposes of this warranty if at any point during the warranty coverage, at least 10% of the LEDs fail to light. The warranty for the original on-board driver will be covered by this replacement warranty 100% for the first sixty (60) months and on a pro rata basis thereafter for an additional 60 months. If the driver fails in the sixth year, the purchaser will pay 50% of the purchase price of the driver for its replacement, 60% in the seventh year, 70% in the eighth year, 80% in the ninth year and 90% in the tenth year, always plus freight.
ALL CLAIMS FOR BREACH OF WARRANTY MUST BE RECEIVED BY US LED, Ltd. NO LATER THAN THIRTY DAYS AFTER THE END OF THE WARRANTY PERIOD.
THE PRODUCT(S) WARRANTY IS THE ONLY WARRANTY GIVEN BY US LED, Ltd. US LED, Ltd. MAKES, AND THE PURCHASER RECEIVES, NO OTHER WARRANTY EITHER EXPRESSED OR IMPLIED. ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, AND ALL IMPLIED WARRANTIES ARE EXPRESSLY DISCLAIMED AND EXCLUDED HEREFROM.
THE AFOREMENTIONED PRODUCTS HAVE RECEIVED UL or ETL APPROVAL. HOWEVER, UNLESS EXPRESSLY AGREED TO BY US LED, Ltd. IN WRITING, US LED, Ltd. MAKES NO WARRANTY THAT THE PRODUCT(S) WILL: (i.) MEET ANY SPECIFICATION NOT MADE KNOWN TO AND AGREED TO BY US LED, Ltd. IN WRITING, OR (ii) HAVE RECEIVED THE APPROVAL OF OR ARE CERTIFIED BY ANY FEDERAL, STATE, LOCAL OR FOREIGN GOVERNMENT AGENCY (INCLUDING WITHOUT LIMITATION THE FEDERAL COMMUNICATIONS COMMISSION) OR ANY OTHER PERSON OR ENTITY. US LED, Ltd. ASSUMES NO RESPONSIBILITY FOR OBTAINING SUCH APPROVALS OR CERTIFICATIONS, OR MEETING SUCH SPECIFICATIONS.
The purchaser may exercise rights to warranty coverage by notifying US LED, Ltd. in writing of a warranty claim. All claims for warranty coverage will be processed in accordance with US LED, Ltd.’s Warranty Procedure then in practice. Product(s) authorized for return under this warranty provision by US LED, Ltd., shall be suitably packaged for return by the purchaser and shall be shipped freight prepaid to US LED, Ltd. by the purchaser. The purchaser shall pay all return freight charges for Product(s) serviced and returned to the purchaser under this warranty provision.
This warranty shall be void with respect to Product(s) that has been either modified or repaired by unauthorized sources. This warranty shall also be void with respect to Product(s) which has been damaged as the result of misuse, including operation outdoors during daylight hours, neglect, improper packaging for return shipment to US LED, Ltd., or exposure to lightning or excessive or improper voltage or temperature below -40 degrees C or above 50 degrees C, or with respect to Product(s) which has been operated contrary to current instructions or parameters regarding installation, maintenance and/or operation.
Product(s) returned by the purchaser which do not meet the warranty criteria as defined herein will be returned to the purchaser or disposed of as agreed upon by both parties or disposed of at US LED, Ltd.’s discretion if no agreement is reached within thirty days. All freight and handling for such invalid warranty returns will be charged to the purchaser.
THIS IS THE SOLE WARRANTY AND ONLY REMEDY OF ANY KIND FOR US LED, Ltd.’s WARRANTY. US LED, Ltd.’s LIABILITY, WHETHER IN CONTRACT, TORT, INCLUDING NEGLIGENCE OR ANY OTHER LEGAL THEORY, SHALL BE THE REPAIR, REPLACEMENT, OR CREDIT FOR DEFECTIVE PARTS AS STATED ABOVE AND SHALL IN NO WAY INCLUDE LIABILITY FOR CONSEQUENTIAL, SPECIAL, INDIRECT OR INCIDENTAL DAMAGE. THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS INCLUDES ANY CLAIM ARISING OUT OF ANY ADVISE OR HELP WITH THE LAYOUT OF PRODUCT BY ANY MEMBER OF US LED, Ltd.’s STAFF, WHETHER CHARGED FOR OR NOT. IF THE SAME PRODUCT IS NO LONGER AVAILABLE, US LED, Ltd., AT ITS SOLE DISCRETION, MAY SUPPLY A REASONABLY COMPARABLE PRODUCT AS REPLACEMENT.
LIMITATION OF LIABILITY
NEITHER US LED, Ltd., NOR ITS SUPPLIERS SHALL BE LIABLE, WHETHER IN CONTRACT, WARRANTY, FAILURE OF A REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, INDEMNITY OR ANY OTHER LEGAL THEORY, FOR LOSS OF USE, REVENUE OR PROFIT, OR FOR COST OF CAPITAL OR OF SUBSTITUTE USE OR PERFORMANCE, OR FOR INDIRECT, SPECIAL, LIQUIDATED, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER LOSS OR COST OF A SIMILAR TYPE, ALSO FOR THIRD PARTY CLAIMS BY PURCHASER FOR SUCH DAMAGES RESULTING TO ANY THIRD PARTY.
US LED SEVEN-YEAR SIGNAGE WARRANTY
The US LED Warranty Center makes it easy to make a warranty claim. Once your account has been registered, installers will have the ability to do the following:
Register LED product
Enter a new claim
Access and manage existing claims and transactions
US LED SIGNAGE WARRANTY RUNDOWN
US LED modules and drivers purchased together and used as a system will be covered for parts and labor for a period of SEVEN YEARS for modules and FIVE YEARS for drivers.
The warranty limit is $500 for modules and $150 for drivers per location installed.
Warranty claims must be submitted through the US LED Warranty Center only.
Products must be registered within 30 days of installation to qualify under 7-year warranty.
See table below for a list of eligible modules and drivers.
|Right Light||RL3, RLS, PS3|
|Point||PointXL, Point4, Point3|
|Saver||SaverXL, Saver4, Saver3|
|TD||TDXL, TX1L, TDX, TX1, TD1, TD3|
|PD||PDX, PX1, PDX Mini|
|12V||PSA-12-12 (LED120A0012V10F), PSA-12-60 (LED120A0012V50F), PSA-12-60V (LEDINTA0012V50FO)|
|24V||PSA-24-80 (LED120A0024V33F), PSA-24-100 (LEDINTA0024V41FO), LEDHCNA0024V41FLO, XI100C410V024FNS1|